You are better off staying at the regular Marriott...

You are better off staying at the regular Marriott across the street. You'd expect the J.W Marriot to be more luxurious, but really it just has a nicer lobby. The room was not very nice. Experience with the staff was mixed, I had one nice interaction, but all others have been poor. I just called to get a copy of my bill forwarded to my email and spoke with someone who doesn't seem to know much about customer service.