Bob Demyan

Review of FCP Groton

Ordered a part for my vehicle and used the free sh...

Ordered a part for my vehicle and used the free shipping. Turns out, the free shipping has a hidden price--it's painfully slow. Placed the order on 7/30/2020 and took the free shipping which said it would arrive between 8/12/2020 to 8/14/2020. Thought this was just a 'formality' but it turns out they weren't kidding. It takes up to two weeks to ship something domestically. This wasn't an unusual or complex part. Simple starter for an SUV. I've used other online companies for parts and used their free shipping and had those parts in a matter of days, NOT weeks. One company even delivered a Nissen's radiator the next day for free. Won't be doing business here again. I'm sure the products are good, but the prices are on the high side and the 'free' shipping isn't actually free.

Update: Three days later still no delivery of part. It's nice that the owner responded as such, but, it's easy to offer apologies and promises on Google and appear responsive for doing so. Unfortunately, they're just words. Meaningless and empty words not backed by action.