I am very displeased with my experience with Honda...

I am very displeased with my experience with Honda Serramonte.

When I walked into Honda Serramonte, Team Manager Marcelo greeted me. I told him I was looking to buy a 2016 Honda Civic. I looked at all the Honda Civics they had on their hands at the time and they all had flaws; they either had a higher mileage or they had scratches on the cars. Marcelo told me that all cars have flaws and that I should just pick one. I ended up buying a 2016 Honda Civic that had a scratch on the trunk of the car, yet at the time of purchase, Marcelo kept insisting that it was not a scratch and that it would come off after they washed the car. After I received the newly washed and polished car, the scratch was still there. During the bargaining process, I wasted an hour or more trying to bargain with Marcelo to no success, but after speaking to a Chinese salesperson who was very flexible on the price, I got the price reduced to what I wanted in 20 minutes, if not less.

After the first week of driving my new car, I noticed that the steering wheel is off-centered, the doors of my car are not aligned, and the door, hood, and trunk molding have significant gaps. HondaLink also sent messages stating that the car had multiple problems. The first time I went back to Honda Serramonte to get my car fixed, I was there from 8:30am to 5pm. The only thing they did was reset/delete the problem messages on HondaLink. They did not fix the car's problems and told me to make another appointment to bring the car again. They told me that the steering wheel was not off-centered, but that the roads I drive my car affect how straight the car drives. I drove my car on all kinds of roads and noticed that my car was still driving towards the right. I constantly have to turn the steering wheel a bit to the left to make the car centered. As I drove my car back home from the dealership, I also noticed that my car was vibrating more than usual. When I got home, I noticed that they had scratched my car and the paint had even come off. I do not know if they will take responsibility for the damages that they did to my car, but I am very displeased and very angry, because they wasted my time, did not fix any problems, and may have created more problems.

The second time I went back to get my car fixed, they fixed the most significant gap on the driver rear door, but they said that the other gaps(hood, trunk, driver and passenger front doors, passenger rear door,...) could not be fixed because that was how the car was designed. They did not fix the steering wheel alignment either. Almost every problem that I told them to fix, they did not fix and said that the problems were not problems at all. They said there was nothing more they could fix as it was the design of the car.

After purchasing this car, I haven't had a moment of relaxation to enjoy the car because of the inconveniences that this car has caused me. I do not know how many more times I will need to go back to get my car fixed. I hope they will resolve my problems soon.