G

Gene Greenwood

4 years ago

If I could give zero or a negative star I would, b...

If I could give zero or a negative star I would, but I can't. So I booked this activity for my anniversary and on the way to the venue, my spouse fell down the stairs and hurt herself. We were also tourist, so we didn't know which way to go. It was about 9:10 when we made it down stairs, with my injured spouse. And the boat started moving slowly. I asked the people at the booth if they could stop it, but they said no. I didn't want a refund, I wouldve liked to attend. With the same special note if I could, but didn't get a response until after the trip was over. So I asked for a refund and they denied my request again, stating the departure time is 30 minutes before the time listed. Which wasn't listed on the voucher.

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