Jessie Wooldridge

Review of Volkswagen Corpus Christi

Ignore the "call us so we can make it right" becau...

Ignore the "call us so we can make it right" because they won't. This is the fifth time in a year between both of my VW vehicles that I've gotten my car back from the dealership after maintenance or major repairs, only to have major problems. I had my rear wheel sensor replaced over the weekend, and since I got the vehicle back, I've had my engine light and an EPC sensor on. When I called, they said that was normal and that to give it a few days and the lights will be off because their diagnostics detected nothing was wrong except that sensor.

I barely get on the base this morning because my car starts sputtering and rattling and when I finally park it, it won't start. I called, they want me to have my car towed to the dealership. I've already told them that I cannot afford to keep having issues with this car, and they tell me that it's possibly a faulty sparkplug. We haven't even owned this car a year yet, there shouldn't be anything wrong. Instead, I was met with "well bring it on down and I'll get you into a brand new one with no money down and we'll use this car as your trade-in!". Are you kidding me? We're trying to GET OUT from underneath VW after several horrible experiences already being at the Nile location. With the previous owners at the Staples location, we were treated like valued customers. This new owner can keep the peace and love to himself because we've had nothing but problems since they've moved. Instead of trying to sucker people into new vehicles, and that was coming from the floor manager, fix your screw ups to begin with. Maybe then you might earn higher ratings.

I'm just wondering what $1300 work is gonna be needed this time as that's the same amount I've paid for the past four repairs on my vehicle save for this recent sensor problem, which, might I add, was the same issue on my silver VW just a few months ago. How convenient.