Gilbert Hero

Review of Advantage Rent A Car

Be aware of your charges before you walk away from...

Be aware of your charges before you walk away from the counter!! The Representative added the optional insurance after I had mentioned my insurance covers all rentals. He claim to have had it removed. However, when I reached my destination (1:15am tired and hungry) I reviewed the agreement and it reflected the optional insurance. I immediately contacted customer service and was directed to a pre recording to email my questions. I never received a response so I went back to the location and was informed by the manager that they gave me a special package that includes the insurance. I have been a loyal customer for many years and I ve never been offered the special package I called customer service and they claim that there is no special package but that I agreed to the optional coverage. I reminded them that I ve rented many cars from Advantage and not once did I elect the optional insurance. They apologized that I didn t read the 1 x3 screen that indicated my choices. I was informed that I signed a legal document and no refund was going to be considered and have a good day. Please read your agreement before you leave the counter even if you ready to pass out. Gilbert H.
San Antonio, TX