My parents stayed in room 204 last weekend and the...

My parents stayed in room 204 last weekend and they discovered a cockroach in their bathroom before going to bed. The next morning they brought it to the attention of the hotel staff member at the desk and were given only evasive apologies, with no compensation. We called again later to follow up and they insisted that maintenance had set up traps. I think that s pretty much unacceptable and I would reconsider before booking a room here.