We loved this hotel! Came here as part of a romant...

We loved this hotel! Came here as part of a romantic get away. The hotel is historic but newly renovated. The renovations are beautiful. We had reservations at the restaurant on property (88 at the Elms) and the food was amazing! We also ordered room service and again the food was amazing and the service fast! We loved the spa. Some of the most professional staff I ve ever met (I work in the same industry). It was so easy to relax and enjoy our services because of the gorgeous spa and ambiance.

The only complaints I have are about the front desk staff and the housekeeping. The first room we were put in was bad. Stains on the carpet, dirt and debris on the carpet (clearly not vacuumed), a ripe the size of a dollar bill in the sheets, a lamp held together with scotch tape, dust everywhere, dirty shower floor and sink. It was unacceptable especially for the price of the room. They did move us. The next room was better but not great. We didn t see housekeeping the entire stay until the day we left. Instead of a typical housekeeping cart for linens, trash, and cleaning supplies, this house keeper had a small, rolling, suitcase like bag/container. There was no way trash or linens would fit in that thing. I now understood why the rooms were in the condition they were in. I would expect way more for a beautiful hotel that jut underwent a $20,000,000 renovation.

The next complaint is about front desk staff. They seemed understaffed and unprofessional at times. I stood at the front waiting to check out while they answered 3 phone calls in front of me (instead of helping me or putting a call on hold). She didn t give me a printed receipt and seemed confused as to where my charges and receipt were. I feel like they needed another person to help up front.

All and all it was still a nice stay!