Came in for service Monday. Was told to wait in l...

Came in for service Monday. Was told to wait in line with attitude (i have bad eye sight so if you nod over there im assuming its a few feet away) then told no behind the rope. After waiting go to advisor vehicle is American I go back and forth told to check for any leaks or abnormal oil issues as my light kept coming up. A little bit later was told car is done when I asked if they checked answer was oil had not been changed in a while ( I was 400 miles over due to drive back). Get in car maintenance light is still on come back in have 2 guys sitting in car trying to figure out how to turn it off. As they seemed to not know what they were doing dont want people touching buttons in car with no knowledge. Now vehicle is shaking pretty bad will check whats wrong with vehicle sad to see level of service drop so drastically as I bring my cars to Park for over 6-7 years now Matrix Corolla Prius Gx470.