This review is specific to Area Manager for Sterli...

This review is specific to Area Manager for Sterling Homes, Brett Chartrand

I had an excellent experience purchasing my home through Sterling Homes, thanks to Brett Chartrand, the Area Manager of Cavanagh. Brett ensured that I was up to date and informed every step of the way. I felt that the process went extremely smoothly due to Brett's vast knowledge on the design and building process. It was a pleasure working with Brett. He was very efficient in addressing my concerns in a timely manner and I felt that Brett was professional and respectful every step of the way.

Unfortunately the same cannot be said for dealing with Sterling Homes directly, after I took possession of my home. There has been consistently poor communication from Sterling, to the point that it takes an entire week to have a phone call returned. I have been extremely dissatisfied with the level of customer service from Sterling Homes overall. I have not been kept up to date on the lack of progress experienced with pouring my driveway and my rough grade. Communication and respect are lacking.