We are frequent fliers at this resort and that is ...

We are frequent fliers at this resort and that is for a good reason. The staff is always very friendly and helpful and the grounds are beautiful! My kids love the lazy river and s mores station. The best part is the customer service. The first time we ever went to Lost Pines my wife was 7 months pregnant. The AC in our room wasn t working properly. The front desk sent staff to our room and they moved all of our belongings to another room with upgrades. When I say they moved us, they literally brought a wheelchair for my wife and wheeled her to our new room. In the morning during checkout I was simply expecting an apology from management but they comped our room for the night and gave us an additional night to return. Needless to say, my family has been back many times since then. We travel quite frequently and Lost Pines has become our favorite destination for a quick and enjoyable getaway. Can t wait for our next visit!