I had to use this firm of solicitors due to being ...

I had to use this firm of solicitors due to being my insurance companies choice. How I wish this hadn't have been the case. They rarely answer the phone so everytime i tried to.call i was left listening to a ringing tone for 20 minutes or more with no answer. They dragged their feet for 2 years over my car accident claim, when I complained that it was taking so long they finally admitted nobody had looked at the new evidence I had sent. They only contact you by email and when you reply back it is not dealt with for weeks. I asked them to take my case to court as i wasnt happy with the compensation amount and they refused because it wasnt in their best interests. I have never come across such incompetent and unprofessional people and I would avoid this firm at all costs.