I will start off with a positive in saying that th...

I will start off with a positive in saying that the facility is very clean and spacious however I must say that the customer service through the events department is mediocre at best. Prior to booking a pool party through the events department I was informed I would have an hour to set up the room for decorations. In the weeks leading to the party, I was given conflicting information by different staff members that we would only have either 30 min or 15min to set up. I contacted the director of operations who stated I had valid concerns due to the misinformation I was given and connected me with the director of events.She did not contact me until the afternoon before the party (through email by the way) that we would only have 30 min to set up due to the tight party schedules that they have to maintain. This would be understandable if there were another party prior to ours but we were the first party scheduled for that day. On top of that, the director informed me if we wanted to pay an additional fee we could access the room at an earlier time. I find it very telling how they claimed the room wouldn't be available but suddenly it became available when money is involved.

We paid for a total of 8 pizzas but ended up only getting 5. Our party host was nice, although some of her coworkers asked for leftovers which we had no problem giving but it was very unprofessional. All paper products and utensils were supposed to have been provided, but they did not even have forks for for the cake so instead our guests were given spoons. Given the amount of money that we paid for the party, I would have expected better customer service and professionalism. The silver lining in this is that the children enjoyed the pool but I will not return again nor would I recommend booking a pool party at the Kroc Center.