Christopher Taylor Review of Samantha Springs Inc
HORRIBLE Customer Service!!! Never received the w...
HORRIBLE Customer Service!!! Never received the water requested. Driver showed up at the house and walked in and grabbed the equipment and left. Made the statement "We cannot provide you the type of customer service that you need"! Huh?!?! What?!?!? Are you serious?!?! A service company and you "CANNOT PROVIDE THE CUSTOMER SERVICE THAT I NEED"!!! Really?!?! Driver was nasty, customer service rep was nasty, manager was non receptive! Good riddins....I will try a more reputable company that can provide me the "customer service that I need"! As a customer service manager, just a suggestion: you might want to have your employees take some sensitivity training as well as some "customer service" trainings....perhaps then you will be able to provide quality customer service, and, retain quality customers!
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