Bryan Vivian

Review of Georgian Pontiac

Worst customer service imaginable. Took the wife's...

Worst customer service imaginable. Took the wife's car in yesterday for an exhaust leak and to have them look into why the service light was on. I received a call from the service rep an hour later saying that they did not have the part in stock, would have to have it shipped from Woodstock and it would take a day. This is the second time this has happened, and he quoted me $525.00, I went with option #2.
Option #2, he said was to send the car over to Midas (which apparently they do sometimes) and see if they could do it. He called me back awhile later with a new quote, $327.00, which I obviously gave the go ahead. When he called a few hours later to say the car was ready I asked him what time they were opened till , 6pm I was told. I arrived to pick up my car at 5:27pm , paid $367 (funny how they never add the tax to their quotes) and departed. I had just pulled onto the street and noticed the check engine light was still on, so I promptly turned around and went back. When I entered the service bays there were 2 guys there, my rep, I was told had already gone home. When I explained my issues regarding the incomplete service and that I had told the rep that morning what was to be done, Chris (service rep) laughed and said that the rep in the morning must have been distracted by my eyes,WTF is that suppose to mean?
I called Midas this morning and the gentleman on the phone told me that they didn't even have the part in stock to repair the make/model of my car, but to feel free to bring it in and have them look at it.
Obviously the issue is more than incompetent work, or ignorant customer service, but if Midas is doing the work why am I paying Georgian Pontiac, and what cut are they getting for doing nothing??? Won't be going back, still waiting for a call back from the Customer Service Manager (Scott).