The hotel staff was great. The branch manager and ...

The hotel staff was great. The branch manager and cleaning staff were extremely accommodating with the 4pm late checkout. However, when I was trying to use my Platinum food voucher, she gave me a remark that "everyone else that booked on hotwire has free food vouchers," but I would have to pay for an upgrade if I like the hot food. Ended up, being mislead to pay for the hot food. This was extremely unprofessional, especially since there are so many other hotel options in the area but I chose to be loyal to the SPG group and have been for several years. Hopefully this can be remediated.