Stephanie Thompson

Review of Banner Thunderbird Medical Cen...

I went to the ED today and had a very positive exp...

I went to the ED today and had a very positive experience. The wait was quite long, I arrived around 3pm and got back to a room around 7pm. Although they were quite busy, it was apparent that they were doing everything possible to get people taken care of. Once I got back to a room my nurse immediately came in. He wanted to start an IV and I explained that I was a hard stick and most times they had to use the ultrasound on me. Instead of sticking me anyway like other hospitals have done, he said that he didn't want to put me through that and ordered the ultrasound. Again I had to wait a couple of hours, but my nurse kept checking on me and apologizing for the delay. When he returned with the ultrasound he also asked their best trauma nurse to get the IV and she got it in on the first stick. My doctor was also wonderful. He knew I was in pain and without me even asking he ordered nausea and pain meds for me. After my tests were done he came in and gave me the results as well as a treatment plan. He ordered more meds before he discharged me so that I would be able to go home and get some rest before going to pick up my prescription as it was about 12am before I was discharged. Everyone kept thanking me for being so patient, but I didn't mind the wait because I was treated with such kindness while there. Thank you Banner Thunderbird for taking such good care of me.