My girls and I were ready to settle in and unpack,...

My girls and I were ready to settle in and unpack, but found clothes in the drawers from last visitors I suppose and unsure if the room had even been cleaned, I called the front desk and they moved us to a clean room. Now, it's been almost two weeks and I still haven't received my $375 back from a security deposit. My trip was % paid so it's their fee. I've called multiple times and no answers. Other than that we enjoyed it very much. Now give me my money back please.