BUYERS BEWARE!! I don't typically write a review b...

BUYERS BEWARE!! I don't typically write a review but I think future buyers need to know how unprofessional this dealership is. They really deserve a zero scoring. I will give you specific examples on the level of service to expect if you are to buy a vehicle through this dealership.
- It took Subaru a few months to pay off the vehicle i traded in, thus I was making payments on 2 vehicles. Never once did management call me to apologize. Note: they did sell the vehicle i traded in within a month.
- When i picked up the new vehicle it had 400km's on it.
- I booked an express oil change because my husband would be bringing it in with our newborn as i was working. They had him sit there 3 hours with a newborn to complete the oil change.
- I had a complimentary oil change to use and decided this time to leave the vehicle there for the day. Firstly, I was there at 7:10am and was told the shuttle leaves at 7:15am but they had left before i got there. Secondly, they couldn't pick me up downtown after work and had me take the train half way and they picked me up from the train station. I got to the dealership and they had just pulled my car in to do the oil change. As a result, i had to wait for this to be completed even though they had my vehicle all day. Lastly, they said i needed a new filter and i gave them permission to change it, which then they charged me labour for something that takes a few minutes to do. Essentially, eliminating the perk of the complimentary oil change to begin with.
- I recently decided to get into a new vehicle, i called a couple times to get my buyout and was told it would be emailed to me. At no surprise, this was not provided via email and I had to drive to the dealership to get the buyout.
- I bought a new vehicle, buyout cheque was sent to Subaru and again at no surprise they did not process in a timely manner and im charged for a vehicle i no longer drive. I call the dealership and there is definitely no urgency in getting this payment reimbursed.

Subaru is a great vehicle, i test drove several mid-size SUV's before going with the Subaru. The all-wheel-drive really is amazing. BUT please do not buy a vehicle from this dealership, customer service is not their strong point.

This dealership is a joke and most likely won't get return customers.

***See Subaru's response below....proves the level of service you will receive, "they can't locate any records of me or my vehicle" haha joke***