Dharam Goragandhi

Review of Ray Catena Land Rover and Jagu...

Bad Service Overall - Dropped of my Jaguar to get ...

Bad Service Overall - Dropped of my Jaguar to get the tires done, they didn't check the car to see if everything else was Okay. After they released the car to me, the Brake symbol on dashboard came on. Drove like that for 45 days since that was the next appointment they gave me and didn't have anything earlier available. They could have simply avoided both of our time & money if the technician did a thorough job in the first place.

They called to tell me that my car was done, I came to pick it up and I was in a rush. I only came to learn that they again don't do a point check system that many service companies do. This is to check all the other basic components to make sure they are functioning well. If they claim they do, they hadn't again. My wipers were shot and then he, Mr. McCabe, said go outside and check if your wipers are changed. If not, I'll get you a new pair. Shouldn't he be doing that for me?

I was in a hurry, so I said, I'll stop by another time.

I emailed the service consultant, Mr. Conor McCabe requesting him to email me specs on a specific part. He didn't email me. Then I emailed him again and he still not respond. Then I called the service dealership to speak with him. He ignores my calls. I left him a message to call back. He forgot. I reached out fourth time, and told the receptionist the problem I was facing with him and it was then dealt with. He finally emailed me back with a part number. Not all service agents are unresponsive. It's only this one.