This company is fine when your alarm is working. ...

This company is fine when your alarm is working. However, you get what you pay for. Since the service is so cheap, they cut corners on their staff. If you have any problems whatsoever, the Smith and Thompson people are very unprofessional. When our alarm went out this summer, I contacted S&T. One of their technicians called and said he had no answers other than to check out the outlet, so I did. It was fine. I also replaced the battery and AC adapter (something their Technician never even mentioned, which shows just how well trained these guys are lol). However, the alarm still did not work due to their wireless modem being inoperable. After S&T sent me a bill, I informed them I would not be paying for an alarm service where the alarm was inoperable. When I told them I would resume staying with them if they could get their wireless modem to work, I was informed that my account was not to be reactivated. I still have their modem, which apparently does not work. However, how hard is it to swap out a wireless modem? Apparently too hard for Smith & Thompson.