After a long flight our room was still not ready a...

After a long flight our room was still not ready at 7 pm, asked for a crib for our little one 2 months ahead at time of reservation - was not available when we arrived (nor was it ever during our stay), room had a balcony that was all boarded and inaccessible due to construction, tried to stay green by not using all towels at once as a reward the hotel instead of giving us credit for that rewarded us by not giving any toiletries and changing only 2 of the towels upon request. The service is bad and staff give you the feeling that they are doing you a favor instead of working for your money. Hope this helps someone. This is not a Hilton hotel.