Tja0ne Z

Review of Novotel Bali Benoa

A hotel for those who wish to spoil their vacation...

A hotel for those who wish to spoil their vacation.
0. The room is shabby and dirty. Poor cleaning.
1. Ants, beetles - in bed, in food ... everywhere. They refused to change the number.
2. Toilet - the smell cannot be conveyed.
3. Breakfast - according to the idea until 11:00. However, at 10 am the guys turn down the shop.
4. Staff - English? Yes, why do they need it. The staff is not competent, see point 5.
5. When checking in, we were promised one dinner at a restaurant from the hotel. They asked what kind of food we like, everyone noted. On the day when we came to dinner, we were seated at the table, we ordered. Already when we started eating, a hotel employee came up to us and said that there was an error during check-in and we were not entitled to food. All this happened loudly enough. We had to leave food and leave the restaurant. It was not very pleasant. A friend of mine offered payment, but was refused and asked to leave the table. They did not have a book of complaints. For the inconvenience we were offered, ATTENTION: a discount on alcohol. It was not very pleasant. I would like to go home as soon as possible :(
This is how you work all year, like a horse. You work helping people ... you save up for vacation. And here is the attitude :(