kula kwan

Review of Hotel Ekaterina

The hotel location is great, just a few minutes wa...

The hotel location is great, just a few minutes walk to the plaza, it was clean as well, but not sure was it because we didn't wear elegant or what, the staff treated us like scammers which make me and my husband that journey unhappy and angry also unforgettable.

The story was my Russian friend arranged our trip and booked the room for us through booking.com as a gift, everything was paid and the room was under his name(may be this was the reason make them feel suspicious). Suddenly the second day the receptionist told us they need the card holder to sign a form/letter as proof, ok I asked my friend to do so and scan it back to them.
The third day they told us we have to pay with our credit card instead, and we asked did the payment have any issues? They said no, they had received the payment from booking.com but they will charge to our card again and refund the previous payment to them, from my perspective this is nonsense what if we left st Petersburg already and they didn't refund it ? Then we would have paid twist or my friend will need to chase back the money, I asked my friend to talk to them to see what was the issues and we refused to pay again.
They said their security team was investigating our case, I said no problem, nothing to be afraid of, I felt so embarrassed had to bother my friend to call to talk to them to see what was the
problem, at the end not sure why they gave up, may be because we had to leave already.
I understand have the sense of alert about internet payment security is good, but my trip was ruined and who can compensate us.