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Adrian Fontanez

4 years ago

Service department is unorganized. Took SUV for re...

Service department is unorganized. Took SUV for recall only to have to take it back because no checked for services lights that were never on when the SUV was taken in.
Customer service personal never mentioned on phone that additional work was required until the car was brought in for the second time when it should have been done when work was originally done. They don't enough loaner cars nor do they offer shuttle service where other dealership offer this service. I highly recommend going to another Ford service dept.

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