Hiroko Safar Alinia

Review of Shangri-La Hotels and Resorts ...

The hotel formed the perfect first impression of U...

The hotel formed the perfect first impression of UAE for me. Karlina at the front desk was kind and proactive about helping me activating the app on my phone and giving me a late check-out by observing my dept flight time, without me even having to ask. Suraz at the concierge desk was kind and patient with my questions and made good recommendations, and Amir at the Concierge desk patiently made phone calls to remove my anxiety about the Etihad limo pick-up time. He even proactively printed my new e-ticket. The cleanliness of the room was perfect - the towel was soft and didn't smell like bleach. I enjoyed the subtle scent of soap each time I walked back in my room. And the cleaning staff I ran into gave friendly smile. I really value these details. The view to the Grand Mosque of the room of course was dazzling as well. I enjoyed my time at the hotel better than anywhere else and it was a little heart-breaking to leave. Hope to come back to see the same quality as offered today.