Disappointed! My wife and I visited BTD in the aft...

Disappointed! My wife and I visited BTD in the afternoon on June 26, 2019 on our way from Tennessee to Wisconsin and was very disappointed with the customer service. We checked in at the visitor center at 2 PM and was told the sandwich shop was closed and to go into town for food. After we found some food, we returned for a tour. The tour guide was knowledgeable but we really didn't see much of the facility. We sat in one building and saw a brief film that was like the virtual tour on their web site. Then stood in a barrel room to see, well, barrels, but could barely hear the tour guide speak. We then walked through a cramped room and viewed bottles being filled with bourbon. Again, we could barely hear the guide. We left the tour and went to the gift shop. We then tried to find t-shirts that were an XL in size--searched all the racks but could not find a single one. We had planned to buy a number for gifts for our friends in WI. We then visited the gift bar to purchase to a few bottles of bourbon but was told that they had "run out of bourbon" and was also told to "attend the distillery earlier next time if we wanted to purchase bourbon". Rude! Needless to say, there will NOT be a "next time ". Disappointed!