Brooke Henson

Review of Lithia Ford Of Boise, Inc.

Wow - I have NEVER been treated as poorly on a car...

Wow - I have NEVER been treated as poorly on a car lot as I was treated yesterday. I debated leaving a review but ultimately I hope it will deter someone from the experience I had yesterday.

My husband and I have been researching the Lincoln Aviator for at least 6 months. I had been watching the Lithia website and they are low on inventory so when I saw a 2021 added I called to verify it was there and we hired a babysitter to go check it out. The salesman (who never introduced himself or asked us our names so I can't call him out unfortunately - but a bro-type with two-shades-too-dark spray tan and spiked blonde hair) unlocked the car so we could take a look.

We started at the back of the car and looked through EVERY nook and cranny. We asked questions about everything as we went through, my husband and I discussed the things we liked and things we thought should have been a little more luxury for the price point, etc. Typical look through. After sitting in the car for around 10 minutes we got out and asked if we could take a test drive with the salesman. This is when we were told we didn't seem like a serious enough buyer and that he wasn't going to let us test drive the car. Wait...WHAT?! How much more serious of a buyer do I have to be than to be on the lot, IN THE CAR FOR 15+ minutes critiquing it do I have to be? We had mentioned we were currently in a lease with a 2019 VW R-Line SEL Premium Black Edition Tiguan but could buy it out, etc. I specially said, if we found what we wanted we would buy out our lease (or have two cars for a year).

We make WELL over a 6-digit yearly salary (not that that's any of his business at this point in the conversation), and when he gave us the attitude, we threw up the middle finger and said you just lost yourself a $73,000 sale. I was so disgusted I called the sales manager to explain what happened but I am still in SHOCK. Do you know how hard it was to get my husband to even look at anything but an Audi/VW?

Do NOT visit this judgmental and rude dealership. In my opinion they owe me $30 for my babysitter and an HOUR of drive time it took for us to come visit the lot. Utah, here we come!