H

Hannah Pence

4 years ago

The customer service is A+ so good, the best. The ...

The customer service is A+ so good, the best. The room is nice and clean and mostly quiet. The view is good I was on Floor 12. The location is good you can rent a bicycle from the front desk and bike to the nearby Antwerpen Centraal where there is a ferris wheel and many good restaurants nearby, as well as the famous laying-down-statue of the boy and dog under the bricks, it was very neat to see and tour. The conference centers are also very good. This is an excellent small hotel. Story: Two weeks before arriving, I shipped myself a box for the conference, from the USA. The box was mistakenly sent away, by the Hotel, so when I arrived it was gone. I was very upset and sad. Somehow, the hotel was able to track down the box which had not yet left the country, it was sitting at UPS in Brussels 1 hour away. The hotel here drove to get the box for me and found it and saved the box! I had the materials in time for my sales team to be ready at the conference. The experience was superior!

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