Alexey Voytsekhovskiy

Review of Stelpro Design

This is review is about Customer service only.

This is review is about Customer service only.

Got broken an electronic thermostat in my Silhouette model. First I was told by the phone that it could be easily fixed at their facilities in St-Bruno. Once got there the customer service manager told me that this model is discontinued and they had no spare parts to fix it; so I could simply throw to the garbage.

As per my question why a competitor 80$ convector from Costco is worse than their 400$ Silhouette, I was answered that Stelpro is made in Quebec and I could always count on good customer service! Funny, eh?

Once got back home I placed an order for this electronic thermostat at Inventex for 100$. So the spare part can be found but not at Stelpro service dept.

BTW, occasionally I got another thermostat broken - this is a convector by Dimplex. Almost absolutely same thing but with a huge difference in support! It took 20 minutes only to contact with their customer service via online chat to settle my issue. They delivered me a new thermostat for free; nevertheless the expired warranty. Way to go!

So, if you are hesitating which manufacturer to chose, just reread my review.