Just got off the phone with this Hyatt because the...

Just got off the phone with this Hyatt because they are still holding $50 on my debit credit. When I called, Nicole answered the phone and didn't know anything, but said she would find out. I was "transferred" but the phone kept ringing and I could hear her pick up the phone and push buttons and transfer me again - same result of the phone just ringing - this happened THREE times. Finally another person picked up the phone and as I was explaining what I was calling about she RUDELY interrupted me and said "Ma'am this is the front desk!" DUH - I know!! Because she interrupted me I had to explain why I was calling again - she wasn't listening and her tone was very condescending. She asked for my name THREE times and said she couldn't find my reservation. I had to actually spell out my name B as in Boy R as in rabbit A as in apple, etc. When she finally found it she said it takes 3-5 business days to release the hold - which I don't have a problem with - it was the whole conversation before - terrible "front desk" clerks and customer service!