Unbelievably poor service. Just drove 2.5 hours to...

Unbelievably poor service. Just drove 2.5 hours to pick up a part that I was told over the phone was put aside for me, just to be told that the part was previously reserved for another customer when I arrived. An entire work day and the better part of a tank of gas wasted. Absolutely unacceptable. Just another reason why I'm about done with this brand.