After my previous had been totaled in an accident ...

After my previous had been totaled in an accident I thought I would never fall in love with another car again, that s until I sat inside a Mini Countryman. It is so unfortunate that I now, with great disappointment, that I write this review. After attempting to register my newly bought pre-owned Countryman today it was brought to my attention that I had been sold a car that the Global Imports Mini dealership DID NOT HAVE THE TITILE FOR. You could imagine my surprise after paying in full, via cashiers check not to mention, for the vehicle. It is beyond me why they would agree to sell a car, which had a lien on it, and they had no existing title for.

After traveling from Baton Rouge to Atlanta I was pleasantly surprised to learn that Global Imports Mini not only had a pre-owned Countryman in stock, but it was also in my price range. My mother even took time off of work to organize the purchasing of the vehicle, as our salesman had advised her that someone else was interested in the vehicle. I was so very excited when the vehicle was purchased, and assumedly fully mine. I had to make yet another trek to Atlanta (driving throughout the night, after an 8 hour work day) to arrive with time enough to pick up the car. At this point I expected the rest of the car registering process to be easy. Unfortunately, that turned out to be far from the case. Upon calling the dealership to inquire about the whereabouts of my vehicles title I was told a very long story about how the vehicle was sold to me with a lien on it and upon the dealership trying to pay back the lien holder they learned the bank had sold the tittle to another bank, and this bank that supposedly had lost the title! None of this had been relayed to me beforehand.

My concern and anger stems first from the fact that I was sold a vehicle under the impression that all of the necessary step to legitimize the sale of said vehicle had been taken care of. Second, I cannot help but think that the salesman, and dealership as a whole, overlooked taking necessary steps because they knew we were looking to pay in full for said vehicle upfront, and just like waiving a steak in front of a dog, saying "we don't, finance, we buy" to a car salesman apparently calls for all protocol to fly out of the window in pursuance of a commission. Third, why on earth would they post a vehicle for sale on their website without properly acquiring, or in this case at least making sure proper paperwork could be found when needed.

I wanted to believe that my continued experience with Global Imports Mini would be a good one, and I wanted to believe that I could trust someone that made a commission of my purchase would ensure that things were handled the right way, and sadly that just isn't the case. This grievous error and inexcusable oversight has caused nothing but problems for me, and I can only hope that this doesn't happen to the next person that chooses to purchase a "certified" pre-owned Mini from this dealership.

I work in insurance and the 3 most important things I have to determine on a daily basis are coverage, liability, and damages. Global Imports Mini failed to ensure I would be covered when they failed to accurately locate the physical title for the car before selling it and fully disclosing to me the existence of the lien on the vehicle. Due to this Global Imports Mini is 100% liable for the amount of trouble this issue has caused me, and believe me the damage has been done. Attempts to rectify this situation have gone beyond nothing more than simple apologies, which in this case are not enough. I could only hope the commission was worth it the trouble this has resulted in.