Vanessa Jagow

Review of Henderson Hyundai

Obnoxious gongs. Pushy salesmen. Classic bait & ...

Obnoxious gongs. Pushy salesmen. Classic bait & switch sales tactics. If I could give 1/2 star or none at all, I would do so. ***WARNING - THIS WILL BE MY WORST REVIEW EVER***

Last Saturday, my husband & I go in to look at a 2011 Scion. The sales guy was literally standing at the entrance and waived us in. When we walked inside it was the same old spiel. However, the allure of owning a car only 1 year old when I'd only ever owned cars 4yrs old or older was high. "Well, maybe, let me check with my manager..." an hour & 1/2 later we tell them look, give us this & we'll sign right now. They said no. We left.

Monday - the salesman Ali calls me three times. The 3rd time I thought it was a work call so I answered it. I tell him I found an older model that I like better and that I'm not really in love with the car anyway. He proceeds to talk... long story short after another phone call & a few texts, he agrees to give us the price we asked for on Saturday as well as match my trade-in price that another dealership gave us. So I said I'd come in after class and sign.

I drive 30 miles (one way!!!!) down to the dealership, take another test drive of the car & waste another 45 minutes in which Ali tells me that he can't match the trade-in price. I told him that's not what he said in his text & that's the reason I drove all the way down here so if he can't give me that then thank you for wasting my time, give me my keys back and good day. He disappears for a few & another guy comes over to talk to me. I tell him the same thing multiple times - "I drove all the way down here because Ali told me he could give me that deal and if he can't then that's all. I don't want to bargain, I want the deal that he promised me."

I went down the street and bought an older model (2008) TC from Carmax.

Thanks for being the biggest waste of time ever, Henderson Hyundai Superstore.