Krista Smith

Review of Fort Rapids Indoor Water Park ...

absolutely terrible. We booked a groupon for one n...

absolutely terrible. We booked a groupon for one night, and water park passes for 2 days. We called on the way there (7pm) asking what time the water park closed on Friday (9pm). We arrived at 8pm and they told us the park was closed because of the water temperature being too cold. In the morning, I called the front desk at 8:15am asking what time the water park would be open, and was informed 10am. We got breakfast and then played in the game room until the park should have opened. After asking staff about it, they said it wouldn't be open again due to the cold.
In addition, half of the games in the game room were not working. Many people were complaining that their hotel room didn't have heat.
I went to the front desk to ask about a refund and was informed they could not do a refund. I asked for 8 water park passes (4 for each day we were there/what we were supposed to get through Groupon). and they would not give them to us. I asked for a manager, and was informed they weren't in, but were on the way in. I requested a phone call, and have never received a call or any further information.
I contacted Groupon and was given $60 in groupon credit.
Not a very happy customer at all.
After spending over $200 for 2 meals and $200 in the game room to occupy the kids until the water park "opened"....I would hope they would have treated their customers better than that.