Josh Coulter

Review of Lenovo (Raleigh-NC-USA)

I wouldn't know anything about their products beca...

I wouldn't know anything about their products because it was impossible to order from Lenovo. Short story is Lenovo's customer service won't do anything to help you. Long story, I tried to purchase a laptop, and they cancelled the order because my shipping address was different from my billing address. It was especially difficult because I was moving and on a time limit. They did not refund me for the cancelled order until 4 days later, despite their customer service telling me to give the refund 24 hours every day I reached out to them. This order was scheduled to be delivered in one week. When I placed my second order, their website gave me a delivery date of two weeks AFTER the order was confirmed. This didn't work for me since I was moving. I tried to change the shipping address the day after the second order was placed. Their customer service told me they could not change the address at this point in the order, even though their website said the it hadn't been fully processed. I cancelled the order at this point. Lenovo was the worst company I ever tried to purchase something from.