Anshonnica Taylor

Review of ArtSquare

I have made several complaints about the level of ...

I have made several complaints about the level of customer service I have received at this leasing office. Upon my initial visit to their office the leasing agent was very rude and disrespectful to me . Also, I stopped by this past Saturday and waited in the lobby for over 30 minutes without being greeted or helped by an available leasing agent - I had to walk into the office and interject while they were conversing. Following my frustrating experience I had to return after being half way home because the leasing agent forget to return my drivers license.

Also, I called and visited the leasing office 48-hours after I applied because I changed my mind due to the poor customer service and they informed me that I applied over 72-hours ago. I sent emails and proof that I applied 48-hours prior - no response. They did not want to give me my money back.

Lastly, I called the leasing office to discuss the monthly special they currently have running. I spoke with Diego assistant manager asking if I could have the current special instead of the old 6-weeks special and he advised me that a lease that I haven t signed yet couldn t be modified.

Exceptional customer service is very important to me especially with me paying a ton of money to live on their property. These incidents have caused me to hesitate upon signing my lease because I would hate to experience this level of service throughout my lease period.

I made these complaints to the property manager Chantel via email and there was no response. My experience have been HORRIBLE. If I could give them a zero I would!