Melissa Flores Review of Peaceful valley campsite
I will not come back to peaceful valley. Which is ...
I will not come back to peaceful valley. Which is unfortunate because my family and I visit at least once a year during the summer. Its kid & dog friendly, there's no reception there so we get to truly unplug from the city & phones plus it's a family based business which I support 100% since I too run a family based business. But my last experience really was appalling otherwise I wouldn't have spent my time writing this review. We rented a cabin and setup a tent for my young children. No complaints there. The next day we notified the office we had family coming over. The owner's wife said that's fine they must pay to enter. Great. We paid that upfront. No problems there. It was just before dusk when the wife arrived to the cabin & started yelling at my husband in front of my guests, my children & other campsite visitors. FIRST of all, you should approach people with respect. If there is an issue you (wife) must approach your customers, set them aside & TALK to them. Secondly, she mentioned that the tents are not allowed to be setup with cabins. Ok? The tents were setup since the night before with no mention of it not being allowed. There are NO signage anywhere stating this could not be done. She accused us of trying to get over on them since my guests were going to sleep over. We'll again if there was a conversation regarding that then they would have paid to stay over, if they wanted to. There was no mention of time limits for visitors, there was no mention of what would happen if guest were to stay overnight. Bottomline, they failed to ask any followup questions nor notify a paying customer the rules. Usually a campsite will provide a map with rules on the back, Peaceful Valley do not provide a map. Then, my husband tried to talk to the wife & pay a site for our guests but she continued to yell & scream. THEY HAVE NO BUSINESS OR CUSTOMER RELATION ETIQUETTE. Then the husband comes in & says we are to be kicked off the property and threaten us. My guests left by that point & we paid for 3 nights stay upfront. He said because we didn't FOLLOW THE RULES that's why he's kicking off the property. BUT where are those rules? Online. Well that's a big help considering that there's no way of getting any internet connection. Then his response is, it's common sense. Yeah it's common sense to setup a tent when your camping right. It would be common sense for you, your wife & staff to have a proper system in place to ensure your customers are properly aware of whatever the rules. The fault does not fall on paying customers if the owners fail to provide the proper procedures in place plus have some decency. Just because its says you can refuse service to anyone doesn't mean you can threaten a family and do whatever you want. And I have pictures of the receipt & the picture frame stating cabin rules. Nothing there mentions there are more rules online. So customers beware because anything can piss off this family for whatever reason. And Peaceful Valley Campsite please upgrade your services.
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