In the dust room I asked for mercy, then when I or...

In the dust room I asked for mercy, then when I ordered a taxi with the hotel it was just wrong, first I ordered a taxi to Mong, how come it was even taken to the north point and the taxi driver said that the hotel told me that to the north point,
second, I ordered 1 jumbo taxi for Novotel Citygate they said there was, when I arrived, I was given 2 regular taxis and delivered to Citygate Mall again, the driver said that the hotel told the destination of Citygate Mall. Very disappointing