Amanda Rene

Review of Toronto Hyundai

Went in for regular oil change service last Thursd...

Went in for regular oil change service last Thursday. They did their regular car "wash". Got my vehicle back dirtier than how I brought it in... and with many fine sratches all over it. Didn't get to speak to anyone until today...who told me they would review the shop cameras and get back to me. Same person I spoke to over the phone also told me they ONLY use soft cloths and sponges to wash the vehicles.... nobody called me back after 5 hours so decided to go in person today to speak to someone and show them what happened. An employee (who didn't introduce himself) came out to look at it, after much discussion agreed to "fix" the scratches by having their own detailer buff them out. Why would I trust their people so "fix" the issue. The same employee who came out to look at the vehicle said they wash 50+ vehicles everyday and have never had this issue... maybe people don't notice it but I surely did on my newly coated vehicle. Maybe if one employee wasn't rushing to wash so many vehicles, they could take their time and do it properly.

I have a clear protective coating on my vehicle, as to why the picture shows so glossy and difficult to see the fine scratches but you can clearly see the dirt! Thats AFTER their so called car wash...

Poor customer service at this location. Clearly lied to. Will not be returning to this location for service again and wouldn't recommend anyone else to either.

** to your reply**
Nice way to try and cover yourself after in person I was even told its plastic...