Their warranties are borderline illegal. You liter...

Their warranties are borderline illegal. You literally have to buy Applecare if you want any sort of guarantee with their products.
Misinformation is a common theme when making queries, as well as dis-genuine apologies that seem more trained than sincere.
Don't bother to try and escalate complaints, they don t seem to have anyone with any real power anywhere. All they seem to have is sets of procedures in place that their staff understand how to follow but don t really understand in general.
To be fair, I have seen people working there with some technical knowledge, but their hands are tied with procedures that prevent them from putting it to actual use, and most likely will atrophy over time.
Looks like the days of thinking different are over.