This hotel has the potential to be amazing but is ...

This hotel has the potential to be amazing but is in desperate need of a remodel. The carpet is the rooms are absolutely disgusting. The AC units turn off at random times, are very loud and visibly dirty. The grotto area in the spa was again....dirty. A deep clean of the grout in the steam rooms and all tile in the grotto are would do wonders. With Hyatt s recent acquisition maybe they can get the owner to invest in the needed updates.
The restaurant cocktails and menus were amazing and I fully recommend having dinner here.
Jay, the ghost tour guide is extremely knowledgeable and passionate. The tour was a highlight of the visit!