Lamarr Christian

Review of The Lincoln Motor Company

This is for my experience with the service departm...

This is for my experience with the service department, once I called and said I was having a problem with my Lincoln Nautilus IP display, a time eas arranged when my vehicle could be picked ,the valet was right on time with the loaner and to pick up my vehicle all the while I was kept informed of all arrival time. Once the vehicle was at the dealership I was called and informed of the diagnosis and that a part had to be ordered and the day it should arrived.The part did arrive on the said day,but it was the wrong part,the service department did inform me and gave me a new day when the should arrive.The part did arrive on the said date.Once I was informed that the part had arrived ,the work was started and once work was completed, I was called and a time was set up to return my vehicle to me and pick up the loaner.So even though the repair took a little longer than expected, I was always kept informed and the service department was extremely courteous, so because of the pickup and delivery service and having a free loaner,I was never inconvenienced. So I was extremely pleased with the service.
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