My parents and I made two night reservation here. ...

My parents and I made two night reservation here. The management only made note of one night. Upon arrival at the hotel today, our key wasn t working. We had to get cleaning staff to help open the door. When we walked in, all our clothes and my mom s insulin (which was in the refrigerator) was placed into a trash bag! And someone else s belonging was already inside the room.

The manager of the hotel is named Derek. The front desk staff lady was named Gabrielle. The front desk staff was rude and didn t try to help the situation. To me, this is a medical and health/ safety issue. The staff said the insulin was placed inside a refrigerator but when we retrieved the insulin it was extremely hot.

Please don t stay here, it is not worth it.