First room I got had an issue with heating (it was...

First room I got had an issue with heating (it wasn't working! Cooling only!) I called the front desk and they were more than happy to provide me with a different room. The engineer was at my door in less than 10 mins with keys in hand. I was impressed with that. The new room I got had some weirdness with the thermostat as well, but I didn't want to complain because it was working. My colleagues who were here with me in separate rooms also said theirs were behaving strangely, so I'm not sure what was up with that, but it did seem to be an odd trend. Other than that the food and amenities are great, enjoyable experience overall.