Abysmal. Seriously. Sure, they've got some pretty ...

Abysmal. Seriously. Sure, they've got some pretty awesome (and in some cases rare) finds. Sure, they've got pretty good trade values. Sure, you could get lucky and walk out with no issues whatsoever. The reason I'm giving one star though is for the times that you DON'T make it out unscathed.
I'll start with the general organization. Everything is everywhere. Even the employees can't find what they're looking for a good portion of the time. You could spend 30+ minutes waiting for them to just find what they said they have, just to be told "Oh well, you can wait for another one to come in." Not to mention the checkout process takes a lifetime. God forbid anyone try to checkout on a weekend. And all bets are off if they can't locate something immediately. No thought has been put into the efficiency of the process and no care has been given to making sure that customers have the most concise experience possible.
Next, let's touch on the staff. Now for the most part, everyone there is pretty friendly and accommodating, save for one girl. I think the times I've been in there I've heard people call her Rebecca, so I'm going to assume that's her name. I honestly for the life of me can't understand why this girl works in retail. She doesn't care one iota about the customers, only that she is heard and that she is right. She's rude, abrasive, and downright nasty. I've seen her scream (literally scream) across the store because someone was leaning over a counter to see a game better. I've seen her try to correct other employees in front of everyone, and then have someone above her tell her she's misinformed. I've seen her tell customers outright that they're wrong when they just ask a simple question. If this girl is the face of the store, then that speaks volumes about what goes on behind the scenes. From what I can tell she's the most lost of anyone there, but acts like she's the boss.
All in all, this place is not worth the pain. It's not worth the "savings" or the extra few dollars of trade. You will pay dearly with your time and your sanity. The fact that employees like this are allowed to continue working in customer facing roles and that a customer's time has no value to the management speaks volumes about the priorities of the company, and I can no longer support it. I recommend whoever reads this thinks twice about giving their business to eStarland.