Valentine's Day. We booked one night in this hotel...

Valentine's Day. We booked one night in this hotel because it was the only one open in Versilia with a restaurant and couple's massage during the COVID period.
- We enter the assigned room: it had already been occupied by another couple previously (an already absurd practice in itself but even more serious in a pandemic situation);
- To our grievances we are assigned an apartment with kitchen, washing machine, etc. yes spacious, but absolutely not Superior (category booked by us) nor suitable for the situation and the "romantic" day;
- The dinner, genuinely good, consumed in a very sloppy room and without a minimum attention to detail or the evening offered at a certainly not ridiculous price;
- No apologies or attempts to remedy the incident on the part of the managers or reception who have never responded to complaints on site or via email.

Precisely in this period when customer attention should be high, trying to make cash so shamelessly, not offering a service that is minimally adequate for the price paid, is absolutely out of place. Never again, we will advise against it to anyone.