I buy a lot from Zalando. mainly for my collection...

I buy a lot from Zalando. mainly for my collection, but also clothes and household items. What I like is Zalando Lounge, is very cheap, that is nice to take with you. But otherwise I am very dissatisfied with Zalando. They make a lot of mistakes, wrong shipments, items that have already been ordered, unfortunately not present. I have experienced quite annoying mistakes, wrong shipments many times, as a customer you have to send everything back, a lot of work, but hardly any satisfaction, for that you have to mail many times. Really all very customer unfriendly.