Flavio Ferri

Review of ItAli Airlines

Total absence of queue management planning (despit...

Total absence of queue management planning (despite being 10 daily flights): the classic belt separators would be enough (laughable investment and impact on very high travel stress).

Law enforcement officers always present but often chatting with each other behind a parapet
Lack of information in English (flights to London Frankfurt Brussels): staff must travel the whole line (often creative thanks to the usual cunning) to "skim" passengers for the next flight.

In short, a lot to do and ... with few investments ... we hope well