Shannon Saunders

Review of Embassy Suites - Vanderbilt

This place was a nightmare. I made reservations on...

This place was a nightmare. I made reservations online. I got there I want to check in the lady at the front desk charged my card the 400 and whatever it was dollars for my 4 night stay. Beth also charged my husband's card $90 for parking. We were tired we went to our room dropped our things off and then walked around to get something to eat. When we got back to the room my daughter went to take a shower the shower was filthy I grab my Lysol and Rag and cleaned it. But the shower leaks and flooded the bathroom and all of her things no big deal I grabbed a few towels that were in the room and tried to soak up the water in the sink in the bedroom the kitchen area leaked and soaked the rest of our things that was still on the floor. We called front desk to let them know the sink and shower leaks and that the bathroom was really dirty. Valerie was super friendly and helpful she switched us rooms and gave us points and apologized profusely. We didn't even want to switch rooms we just wanted to let them know they have the leaks so that we didn't get in trouble for anything or whatever. The next day the same lady that checked us in Beth told us that we were well accommodated that we wasn't getting the points and that Valerie did not have her permission to switch S rooms she burst into our room being a smart aleck treated us like garbage and she ended up charging my card yet again 4 hundred and some dollars. she said it was an accident . she refunded me my bank alerted that I had the refund so all was well. Whatever then I leave after my visit only to find she charged my card the very next day 400 something again. My husband's card was charged 3 times for parking as well I have never been refunded this money I will never stay at the Nashville Embassy suites again Jeremy that's in charge would not speak to my husband said that my husband cussed him which is not true he told everyone at the hotel that he had already spoken with us and made it right he said he's went through his record and there is no proof that this happened but yet I sent him screenshots of my bank statements so if it's not showing on there end that it happened then someone's deleted or removed that information because I know my bank account was short that much money and Beth in fact did charge it that many times